Qualifications

 

Data Centers (Build, Operate & Maintain), Collocation Facilities, Telecommunications, DC & AC Power Plants, Generators, Switch Gear, UPS, PDU, STS. ATS, HVAC (CRAC/CRAH), Chillers, Cooling Towers, Thermodynamic Principles, Cooling, Heat Rejection, Environmentals, NCPI, Building Automation and Management Systems, Access Systems, Fire Suppression Systems, CCTV, Security, Preventive Maintenance, Vendor Management, Capacity Planning, ILO, ILOM, iDRAC, Implementation, High Density designs, R&D, Project, Change and Incident Management, Process Improvement, Disaster Recovery, Business Continuity, Consulting, Computing, Networking, SAN/NAS, Server Technologies, High Density Server (Dell, HP, Sun, IBM, Cisco), Virtualization, Cloud, network and system monitoring (SCOM, OpenView, Nagios), Web Development, Automation, SQL Database Architect and Administration, WINTEL, LINUX, MySQL, Apache Web Server, IIS, DCiM, Rackwise, MS Office Applications (Excel, Word, PowerPoint, Visio, Access), Ticketing Systems (Remedy, Jira, in house), Electronics, exceptional Leadership, Interpersonal, Training, Team Mentoring and Fostering skills, exceptional analytical, troubleshooting and problem solving skills, strong organizational skills, Technical Skills, Aptitude, Visionary, Reasoning, Next Generation out of the box strategic thinking, ability to improve and make more efficient most any process and critical infrastructure, over 20 plus years supporting high tech critical infrastructures, environments, ancillary equipment and building facilities front and back end, ICT, LEC, CLEC,  IXC, LNP, NOC, IT, VoIP, NextGen, Unified Communications. I implemented best case practices before they were best case practices.

 

Work History, Highlights and Accomplishments

 

ISS Facility Service Inc., Colorado Springs CO, 08/13 to 10/13

Chief Engineer

·   Responsible for the operational management and effective daily leadership and administration of the engineering team at two large facilities, one a +200k SF Critical Trade Data Center and the other a +200k SF Multi-Purpose facility ​​​with the objectives of safely, efficiently, and effectively operating equipment & systems in a cost-effective manner.​​​ Additional responsibilities include but are not limited to ensuring the highest level of professionalism while meeting the client’s needs, a commitment to achieving the goal of 100%​​​ uptime, protecting and improving the value of the client’s assets and ensuring that building engineering systems continue to perform their intended function.

·   Reason for leaving – My wife was working for Phoenix Children’s Hospital in Arizona, she was offered a raise to come back to her position. At the same time, OneWest Bank offered me the Data Center Manager position in Arizona, we felt it was destine so back we came to our home in Arizona. ISS was a great job, great people and great echelon. Hated leaving.

 

Ticketmaster, Chandler AZ, 03/09 to 05/13

Data Center Manager

·   Manage all aspects of the Data Center with full accountability for all Data Center operations to include but not limited to cost control, capacity planning, project management, expansions, sustainability, 24x7x365 operations, change management, physical racking, stacking, cabling and break fix/repair of servers, blade equipment, supporting network gear, NetApp Filers, NEC NAS and all other related Data Center equipment, smart hands support to network and system engineers, managing colo remote hand requests, server automation and server imaging, installing XEN hypervisors, hardware, software and firmware upgrades, ticket management via RT and Jira, data center migrations, quality assurance, cost control, staff management, training, asset and inventory management, consumable inventory, logistics, SLAs, SSAE 16, PCI and SOX compliance and other Data Center essentials.

·   Through successful RFP creations, BID evaluations and vendor management, saved the company many hundreds of thousands of dollars in various critical infrastructure builds.

·   Developed the Data Center into a model facility and the best facility in the company.

·   Key player in two successful migrations to the Data Center under budget and ahead of schedule each consisting of over 500 servers and supporting critical infrastructure equipment with future plans of over 2500 servers.

·   Managed, designed and performed multiple switch migrations from Cisco 3550 to 3750 and from 3750 to Nexus 2k, 5k, 7k and associated ASR routers without incidents.

·   Managed, designed and implemented, many low density to high density server migrations; Dell, HP, Cisco, Sun, IBM

·   Provided focus and direction into High Density concepts and designs.

·   Consulted, mentored and lead the team in revising Data Center infrastructure builds and high density planning initiatives for all US and International based Data Centers.

·   Brought High Density infrastructure into the Ticketmaster Data Centers.

·   Designed, managed, supervised and  overseen electricians in various electrical whip build outs

·   Designed, managed, supervised and overseen contractors on various cabinet and cable ladder infrastructure build outs

·   Refocused the critical infrastructure design and overseen modification which provided more sustainable facilities.

·   Developed and revised departmental procedures.

·   Providing ongoing training of technicians to promote the development of advanced technical trouble resolution and advanced analytical, problem solving, proactive monitoring, cabling, equipment installs, quality assurance, administrative and logistic skills

·   Brought automation into cap planning, data center metrics, and cost reporting.

·   Vendor, contractor and remote hands management.

·   Led successful implementation and migration to Rackwise DCiM with third level support to the organization

·   Managed and implemented many successful physical network upgrades with the latest to the Cisco Nexus 2k, 5k and 7k switch series.

·   Through proactive monitoring, prevention and prediction remediated many colo environmental SLA violations which resulted in maximized equipment longevity

·   Provided consultation to the colo Data Center staff and facility engineers on various equipment and SLA environmental issues, ASRAE recommendations and cooling efficiencies

·   Worked closely with the colo Data Center staff and facility engineers to ensure the environment remained within ASRAE environmental recommendations and the critical infrastructure systems were operating normally, properly maintained, and serviced when necessary

·   Mentor with SME level support to the organization

·   Kept current with Data Center trends

·   Reason for leaving – Company eliminated all of their local Data Center Manager positions

 

Corelink Data Centers, Phoenix AZ, 11/07 to 02/09

Data Center Operations Manager

·   Managed all aspects of the Phoenix Data Center providing hands on support and leadership into such activities as;  NCPI reliability, engineering, deployment, build outs, preventive maintenance, collocation customer service (install, maintenance and support), budget and cost management, disaster recovery, business continuity, strategic planning, vendor and contractor management, rack and stack colo equipment, smart hands remote support, equipment monitoring via Johnson Controls, Liebert SiteScan and Nagios..

·   Successfully managed the implementation of multiple six figure critical infrastructure expansions to include; writing RFPs, managing the bid process, vendor selection, contractor management, managing city AFP permits/inspections and project management that saved the company over $300,000 during the modifications of the facility.

·   Successfully decommissioned the preexisting telecommunications facility.

·   Successfully commissioned the Tier II Data Center with planned Tier III concurrently maintainable facility upgrades.

·   Through successful planning and contractor guidance, averted any downtime to the facility during electrical modifications in the rebuilding of the facility.

·   Developed the infrastructure into a best in class collocation Data Center facility.

·   Continuous ongoing support to the organization with SME level technical expertise, insight and next generation thinking.

·   Key player in providing SAS70 control objectives and insured compliance

·   Provided technical support and subject matter expertise to the organization to include lateral support to the company’s other data centers

·   Provided critical infrastructure design, engineering and planning of the companies data centers to include power, cooling, building controls, building automation and security systems.

·   Vendor management in the maintenance of the critical infrastructure equipment; Generator, UPS, Cooling Tower, HVACs, Fan Coils, DC and AC Power Plant

·   Reason for leaving – CoreLink being a struggling startup company needed to eliminate my position to save cost

 

Level 3 Communications, Phoenix AZ, Inc., 6/2007 to 10/2007

Field Operations Engineer/Manager

·   Overseen coordinated and maintained all activities associated to the Critical Infrastructure at all operations centers, data centers, collocation centers and regen sites within the Arizona and Nevada division.

·   Provided input and focus on all business continuity issues within the division.

·   Ensured the Business Continuity Plan was maintained within the division

·   Mentor, lead and provided direction to all associated technical personnel within the division

·   Key player on the Technical Advisory Group

·   Field auditor for the division critical infrastructure audits and 3 Star quality audits.

·   Deploy and implement all infrastructure growth projects within the division

·   Maintained high availability standards at all facilities within the division.

·   Lead and facilitated colo equipment rack/stack installs and infrastructure modifications

·   Critical Data Center infrastructure vendor management

·   Facilitator for the safety program and safety training within the division.

·   Successfully managed all contractor activities.

·   Reason for leaving – Management restructure forced my position to be eliminated. Went on to assist CoreLink Data Centers build their facilities which they had purchased from Pac-West Telecom.

 

Pac-West Telecomm Inc, Phoenix AZ, 8/2000 to 10/2007

Phoenix Central Office/Data Center Supervisor/Facility Manager

·   Managed all aspects of the Phoenix Central Office/Data Center /Colocation to include but not limited to the install and maintenance of various voice and data equipment, associated circuits, Class 4 and 5 switch equipment, wide and narrow band DACS equipment, TDM multiplexes, BITS, routers, Ethernet switches, managed modem equipment, ATM, frame relay, generator, UPS, HVAC, Cooling Towers, various AC and DC power plant equipment, various web, SQL RDBMS and application server equipment, associated test equipment; BERT, narrow and wide band RTUs, rack and stack colo equipment, smart hands remote support, equipment monitoring via Johnson Controls, Liebert SiteScan, HP OpenView and various other vendor equipment related tools.

·   Key player in the commissioning of the Phoenix Central Office/Data Center/Colocation and its associated market.

·   No significant outages in the entire time that the facility was in operation.

·   Key player in the commissioning of the New York super pop and its associated next generation VoIP markets.

·   Successfully ported the entire company’s network remote alarm monitoring into HP OpenView.

·   Provide technical support and consultation to Operations, IT and the NOC.

·   Provided the concepts of the Network Operations web site and solely designed and implemented it utilizing HTML, DHTML, ColdFusion, JavaScript, Perl, Java, Sybase and Microsoft Access.

·   Developed and implemented various web-based software productivity tools that increased the efficiencies of the organization.

·   Vendor management in the maintenance of the critical infrastructure equipment; Generator, UPS, Cooling Tower, HVACs, Fan Coils, DC and AC Power Plant

·   Reason for leaving – The Company went Chapter 13 and had to sell off several facilities Phoenix being one of them. While I was with Level 3 and Pac-West was going through the bankruptcy process, I remained under contract with Pac-West to maintain the facility.

 

AT&T Local Services, Mesa AZ, 2/1999 – 8/2000

Design Supervisor (12/1999 – 8/2000)

·   Promoted to supervise eight production agents in the provisioning and porting of business lines on the DMS-500 and Lucent 5ESS switches.

·   Created the new group with responsibilities for porting business lines to AT&T in all GTE and Qwest states.

·   Added proficiencies to the center by developing a database application which brought automation to various front-end and back-end processes.

·   Reason for leaving – Pursued a better career opportunity with Pac-West Telecom.

SME/Supervisor/Trainer (2/1999 – 12/1999)

·   Employed as a Subject Matter Expert for the Nortel DMS 500 Supernode switch and other facets of local services with responsibilities for training, supervising and writing procedures in aid of obtaining ISO certification.

·   Designed and conducted training sessions orientated around business line provisioning on the Nortel DMS 500 Supernode switch. Topics included; unbundled loops, local lines, Centrex groups, trunks, ISDN PRI trunks, command interpreter interface and advanced lines and trunks maintenance.

·   On going mentor/trainer to the Production Agents and Supervisors within the Mesa Customer Service Center, which employed over 200 employees.

·   Mentored expertise not only on the Nortel DMS 500 switch, but other facets of Local Services as well including, but not limited to; DLCs, Centest 550/650, Telephony, POTS, DACS, Sonet, DS0, DS1, DS3, and various other telecommunications principles and practices.

 

MCI WorldCom, AZ, 1981 – 1999

Senior Software Engineer, Wittmann AZ, (1998 – 1999)

·   Based on previous automation accomplishments, asked to become Senior Software Engineer when the districts needs arose to become more proficient via the use of software automation. Maintained all of my supporting roles to the organization.

·   Automated key performance indicators utilizing WIN NT Server, IIS, ASP, VBScript, JavaScript, MS SQL, Sybase, CICS, VSDL, C++.

·   Developed a web based server that automated key performance indicators and reporting.

·   Mentor to the Wittmann Major switch facility personal to include the DMS 250 switch technicians, maintenance technicians, install technicians, multiplex technicians and the local management.

·   Provided technical support and insight to technicians at the Phoenix Local DMS 100 switch facility.

·   Mentor to the MCI WorldCom One Center data specialist.

·   Provided computing, networking and Rolm CBX support to the district.

Senior Network Administrator, Wittmann AZ, (1994 – 1998)

·   Installing and maintained; WIN NT, Windows95/98, Windows 3.x, and MS/DOS Workstations, WIN NT, Netware 3x/4x and SCO UNIX Servers, Apertus Gateways, Cisco and BayNetworks Routers, Terminal Servers, Larscom Split-T, BayNetworks Concentrators, CSUs/DSUs and circuits, Ethernet LANs and TCP/IP WANs at six locations with 95 users in the district.

·   Additional responsibilities included software automation development, Rolm 9751 PBX support, internal telephone support and tier2/3 technical support.

·   Mentor to the Wittmann Major Switch Facility personal to include the DMS 250 Switch Technicians, Maintenance Technicians, Install Technician s, Multiplex Technicians and the local management.

·   Provided technical support and insight to technicians at the Phoenix Local DMS 100 Switch Facility.

·   Automated numerous DMS 250 Switch maintenance tasks via various software development platforms and techniques.

·   Solely installed, maintained and administered all Computing, LAN/WAN, Peripherals, and Servers at the Wittmann facility employing thirty-five employees and six managers.

·   Solely administered and maintained all Computing, LAN/WAN, Peripherals and Servers at five other locations within the Phoenix, Tucson, Albuquerque New Mexico and Granite New Mexico metropolitan areas.

·   Aided in the development of various front-end Windows GUI applications.

·   Published and administered the web site for the six facilities within the division.

·   Provided numerous database developments to support the Wittmann Facility.

·   Provided all software support to the six Facilities within the division to include; Microsoft Office and Microsoft BackOffice Products, Borland Paradox, Lotus Notes, Lotus 123, Procomm Plus, DCAs CrossTalk, Attachmate Extra and various other shrink wrap and proprietary software.

·   Provided all move, add and changes to the internal telephone system

Senior Technical Specialist, AZ (1981 – 1994)

·   Responsibilities included Supervision, Leadership, DMS 250 Supernode Switch Maintenance and Switch Commissioning, Circuit Provisioning, Circuit Maintenance, Multiplex Maintenance, Rolm 9751 PBX support, Internal Telephone Support, Power and Grounding support, Radio and Fiber support, Equipment Installation and Engineering and software automation development.

·   Played a key role in Commissioning the Wittmann Major Switch Facility which included; building and setting up the Facility, Installing and Commissioning the DMS 250 Switch, establishing procedures and practices, supervising and training new employees.

·   Main point of contact for all DMS 250 Switch expansions.

·   Pioneered the introduction of computers, servers, related peripherals and networking equipment into the companies Major Switch Facilities.

·   Automated numerous DMS 250 Switch maintenance tasks via various software development platforms and techniques.

·   Provided numerous database developments to support the District.

·   Mentor to the Wittmann Major Switch Facility personal to include the DMS 250 Switch Technicians, Maintenance Technicians, Install Technicians, Multiplex Technicians and the local management.

·   Installed various Telecommunications Equipment to include; Multiplexes, Echo Cancelers, Channel Banks, 1/0 DACS, Data Communications Equipment, Rolm 9751 PBX and various others.

·   Played a key role in commissioning the Whittmann Major Switch Facility.

·   Provided recommendations for Power and Grounding standards within the district.

·   Provisioning, Circuit Maintenance, Multiplex Maintenance and Software development.

·   Automated various FDM multiplex maintenance routines via the use of HP Selective Level Meters, HP Spectrum Analyzers, HP 85 computers, HP Basic and various other peripherals and test equipment.

·   Assisted in the commissioning of the Phoenix Central Telecommunications Facility and decommissioning of the Phoenix West Telecommunications Facility.

·   Provided noise mitigation and power and grounding recommendations for the Phoenix, Tucson and Albuquerque Telecommunication Facilities.

·   Assisted in many out station customer premise equipment installations and customer out station support.

·   Installed various FDM and TMUX multiplexes and various other Telecommunications equipment.

 

Education

1983 Associates Degree in Electronics Devry Institute of Technology – GPA 3.96

1980 Associates Degree in Electronics Grumman Aerospace Training Center – GPA 3.86

2010 Leadership Edge Live Nation Training

2002 Calea Server/CDC Manager Plus SS8 Networks

1997 Achieving Extraordinary Customer Relations Kaset International

1996 Netware 4 Administration Certification Midak University

1996 WindowsNT Workstation Administration Certification Midak University

1994 Seven Habits of Highly Effective People Stephen Covey Certification

1993 Sonet Overview MCI Technical Training Certification

1992 LAN WAN Troubleshooting MCI Technical Training Certification

1992 Managing Professional Growth MCI Technical Training Certification

1992 People Process MCI Technical Training Certification

1991 Link Peripheral Processor Maintenance Northern Telecom Certification

1990 Adjunct Processor MCI Technical Training Certification

1988 EIOC Operations Northern Telecom Certification

1988 How To Get Things Done Fred Prior Certification

1988 How to Handle Difficult People Fred Prior Certification

1988 Successful Communications Fred Prior Certification

1987 STP Database Administration Digital Switch Corporation Certification

1987 Management Problems of the Technical Person Fred Prior Certification

1986 Digital Transmission Theory Granger Associates Certification

1985 Digital Multiplexes Rockwell International Certification

 

Knowledge, Qualifications and Skills Further

• Associates degree, practical degree OJT and self-learning has broaden my disciplines in many areas

• 20+ years of experience in critical facilities and 24/7/365 operations (Data Center, Telecom Central Office, Major Switch facilities, etc)

• 13+ years of experience directly working in medium to large 24/7/365 Data Center operations environments

• 20+ year of experience engineering, installing and maintaining critical infrastructure equipment

• 13+ years of experience with server, storage and appliance installations

• 5+ years of operational experience in a multiple host environment including Windows, Linux, Midrange, and storage environments

• Extensive knowledge of inventory, asset management and data center hardware and infrastructure monitoring tools SCOM, OpenView, Nagios, SiteScan, various specific vendor equipment monitoring tools and in house solutions

• Extensive knowledge and background in data center best practices including capacity planning, cable and rack management

• Consulting level abilities in white space management

• Extensive knowledge of Data Center power and cooling practices and ASHRAE TC 9.9 standards and recommendations

• Extensive build, operate and maintain Data Center Critical Infrastructure and Facility Management skills

• Extensive knowledge in mechanical, electrical, and cooling systems used in a data center environment including but not limited to transformers, generators, switch gear, UPS, ATS/STS units, PDUs, chillers, air handlers, CRAC/CRAH units, environmental and humidification controls, fire suppression, building access system, building management and automation systems.

• Solid experience in design, architecture, capacity and performance monitoring and planning

• Significant knowledge in Operating Systems, Server hardware, Storage and Backup Systems

• Significant working knowledge of Microsoft server technologies such as, Windows, Active Directory, MsSQL, Exchange, IIS, ASP, .NET, Lync, SharePoint, Terminal Services, WINS, etc

• Strong working knowledge of virtualization technologies; XEN, VMWare, Microsoft Hyper-V, Citrix, VirtualBox

• Strong working knowledge of cloud computing and cloud services; public, private, hybrid, SaaS, IaaS, PaaS, DaaS, XaaS, SECaaS, BDaaS, BPaaS, HPC, HDS, etc…

• Exceptional knowledge in Windows and Linux configuration and troubleshooting

• Strong working knowledge of Project, Change and Incident Management

• Strong working knowledge of Disaster Recovery and Business Continuity Planning and Testing

• Strong interpersonal and relationship-building-skills, with the ability to communicate up, down and across levels of the organization

• Ability to create, manage and enhance customer relationships

• Highly self-motivated, self-directed, and attention to detail

• Excellent verbal and written communication skills

• Excellent organizational skills

• Excellent training, mentoring, managing and leadership skills

• Excellent working knowledge in telecommunications and networking

• Exceptional analytical, problem solving and conceptual thinking skills

• Exceptional time management and organizational skills

• Exceptional training, leadership, mentoring and team fostering skills

• Exceptional customer focus skills, internal and external

• Excellent ability to motivate teams

• Strong logistics skills

• Exceptional ability to perform and add value in most any area with short time and tenure

• Excellent ability to work in a complex team environment; experience working in a team-oriented, collaborative environment

• Exceptional ability to handle multiple tasks, set priorities, schedule, and meet deadlines

• Exceptional ability to troubleshoot complex problems related to server, OS, network, hardware and cabling components

• Expert understanding of Thermodynamic principles

• Expert knowledge in heat removal, heat rejection and cooling principles

• Expert knowledge in AC/DC power plants and power distribution systems

• Advanced knowledge in High Density Server and High Performance Computing; standalone/blade, Sun, IBM, Dell, HP, Cisco and others

• Extensive cabling knowledge Cat 3, Cat5, Cat 6, Cat 7, TwinAX, Coax, OM2, OM3, OM4 MM/SM Fiber, etc.

• Working knowledge of Mainframes

• Ability to manage multiple activities/projects individually and in a team

• Hugh aptitude and ability to apply knowledge quickly

• Visionary out of the box thinker

• Beyond reproach values, ethics, morals, loyalty and dedication